Thank you for choosing hushlooma.com. We hope every customer is satisfied with their purchase. If you have any problems with the received goods, please contact us according to the following refund policy, and we will do our best to assist you.
- Return Request Period
If you need to request a return or refund, please contact us within 30 days of receiving the goods.
When requesting a return, please provide your order information and a description of the problem. If the product has a quality issue, we recommend providing photos or videos to help us process your request more quickly.
- Return Conditions
Goods must meet the following conditions:
The product is not visibly used, damaged, or altered;
The product remains in its original condition;
The product packaging and related accessories are as complete as possible;
Valid order information is provided.
If the returned goods do not meet the return requirements, we may not be able to approve the refund request.
- Returns for Quality Issues
If the received goods have quality issues, are damaged during transportation, or are clearly inconsistent with the order information, please contact us promptly.
If the issue is confirmed to be a product quality problem, we will be responsible for handling the matter and will provide a refund or other solutions based on the actual situation. 4. Returns for Non-Quality Issues
If a return is requested due to personal reasons (e.g., incorrect purchase, dislike, not meeting expectations, etc.), the customer is responsible for all related liabilities.
Once the returned goods are inspected and confirmed to meet the refund requirements, we will proceed with the refund processing.
- Refund Processing
Once the returned goods are confirmed to meet the refund requirements, we will complete the refund processing within 3-5 business days.
The refund will be processed via the original payment method. The exact arrival time may vary depending on the processing time of the payment institution or bank.
- Non-Refundable Situations
Refunds may not be available in the following situations:
The return request is submitted after the stipulated return period;
The goods are damaged due to improper use by the customer;
Necessary product or order information is missing;
The returned goods do not meet the return requirements.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Once an order has entered the processing or shipping process, it may not be possible to cancel it.
- Contact Us
If you have any questions about our refund policy or order, please contact us:
Company Name: MY HAPPY HOME
Address: 40 rue Jacquard 77400 Lagny-sur-Marne
Email: support@hushlooma.com
Tel: +33 771852873
Thank you for choosing hushlooma.com. We will continue to strive to provide you with reliable products and a superior shopping experience.